These Terms of Service govern your access to and use of the LeadWhats website, applications, software, APIs, integrations, products and services.
By accessing or using LeadWhats, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.
1. About LeadWhats
LeadWhats is a customer relationship management (CRM) platform designed to help businesses manage WhatsApp conversations, organize leads, automate workflows, track sales opportunities, improve customer engagement, and streamline communication processes.
These Terms constitute a legally binding agreement between you and LeadWhats.
2. Eligibility
You must be at least the age required under the laws of your jurisdiction to enter into legally binding agreements.
By using the Services, you represent and warrant that:
- You have legal authority to accept these Terms.
- You are authorized to act on behalf of your business or organization when applicable.
- All information provided to LeadWhats is accurate and current.
3. Account Registration
To access certain features, you may be required to create an account.
You agree to:
- Provide accurate information.
- Maintain updated account information.
- Protect your login credentials.
- Notify us immediately of unauthorized access.
You are solely responsible for all activities conducted through your account.
4. Subscription Services
LeadWhats may offer:
- Free plans
- Trial plans
- Monthly subscriptions
- Annual subscriptions
- Enterprise plans
- Custom agreements
Features, limits, pricing, and availability may vary depending on the selected subscription.
5. Payments and Billing
By purchasing a subscription, you agree to pay all applicable fees.
You authorize LeadWhats and its payment providers to charge your selected payment method for:
- Subscription fees
- Taxes
- Additional services
- Applicable transaction costs
Failure to complete payment may result in suspension or termination of access.
6. Subscription Renewals
Unless otherwise stated, subscriptions may automatically renew at the end of each billing cycle.
You may cancel renewal before the next billing period begins.
Cancellation does not automatically entitle you to a refund for previously paid fees.
7. Refund Policy
Except where required by applicable law, subscription fees are generally non-refundable.
LeadWhats may evaluate refund requests on a case-by-case basis at its sole discretion.
8. Acceptable Use Policy
You agree not to use the Services to:
- Violate laws or regulations.
- Transmit unlawful content.
- Distribute spam.
- Conduct fraudulent activities.
- Harass, abuse, or threaten others.
- Infringe intellectual property rights.
- Circumvent platform limitations.
- Interfere with system operations.
- Introduce malware or harmful code.
Violation of this policy may result in immediate suspension or termination.
9. WhatsApp and Third-Party Platform Compliance
LeadWhats may integrate with WhatsApp and other third-party platforms.
You are solely responsible for complying with:
- WhatsApp Business Platform policies
- Meta platform policies
- Anti-spam laws
- Marketing regulations
- Data protection laws
- Consent requirements
LeadWhats is not responsible for penalties, restrictions, or account suspensions imposed by third-party platforms.
10. User Content
You retain ownership of data submitted through the Services, including:
- Leads
- Contacts
- Notes
- Messages
- Files
- CRM records
You grant LeadWhats a limited license to process such content solely for the purpose of operating and providing the Services.
11. Data Processing
LeadWhats processes information in accordance with its Privacy Policy.
Users remain responsible for ensuring that they possess the necessary rights, permissions, and legal bases to process customer data through the platform.
12. Intellectual Property
All rights, title, and interest in the Services remain the exclusive property of LeadWhats and its licensors.
This includes:
- Software
- Source code
- Branding
- Logos
- Documentation
- Designs
- Features
- Technology
No ownership rights are transferred to users.
13. License Grant
Subject to compliance with these Terms, LeadWhats grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for legitimate business purposes.
14. Restrictions
You may not:
- Reverse engineer the platform.
- Copy proprietary software.
- Resell the Services without authorization.
- Create competing derivative products.
- Remove proprietary notices.
- Attempt unauthorized access.
15. Availability of Services
We strive to maintain reliable service availability.
However, LeadWhats does not guarantee uninterrupted access and may perform:
- Maintenance
- Updates
- Infrastructure improvements
- Security enhancements
Temporary interruptions may occur.
16. Beta Features
LeadWhats may offer beta, experimental, or preview features.
Such features are provided “as is” and may be modified, discontinued, or removed without notice.
17. Third-Party Services
The Services may include integrations with third-party providers.
LeadWhats is not responsible for:
- Third-party availability
- Third-party policies
- External content
- External functionality
Use of third-party services is governed by their respective terms.
18. Service Suspension
LeadWhats reserves the right to suspend access when necessary to:
- Protect platform security.
- Investigate violations.
- Prevent abuse.
- Comply with legal requirements.
- Preserve system integrity.
19. Termination
We may terminate or suspend access at any time if:
- These Terms are violated.
- Fraudulent activity is detected.
- Payment obligations are not fulfilled.
- Continued access presents legal or operational risk.
Users may discontinue use at any time.
20. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.
LeadWhats makes no warranties regarding:
- Continuous availability
- Specific business outcomes
- Revenue generation
- Lead conversion rates
- Platform compatibility
- Error-free operation
To the maximum extent permitted by law, all warranties are disclaimed.
21. Limitation of Liability
To the fullest extent permitted by law, LeadWhats shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Lost revenue
- Lost business opportunities
- Data loss
- Service interruptions
Our total liability shall not exceed the amount paid by you to LeadWhats during the twelve (12) months preceding the event giving rise to the claim.
22. Indemnification
You agree to defend, indemnify, and hold harmless LeadWhats from claims arising from:
- Your use of the Services.
- Violation of these Terms.
- Violation of laws or regulations.
- Infringement of third-party rights.
23. Force Majeure
LeadWhats shall not be liable for delays or failures caused by events beyond reasonable control, including:
- Natural disasters
- Power outages
- Internet disruptions
- Government actions
- Cyberattacks
- Labor disputes
24. Modifications to Services
We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time.
25. Modifications to Terms
LeadWhats may revise these Terms periodically.
Updated versions become effective upon publication on the website.
Continued use of the Services constitutes acceptance of revised Terms.
26. Governing Law
These Terms shall be governed by and interpreted under the applicable laws governing the operation of LeadWhats, without regard to conflict of law principles.
27. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
28. Entire Agreement
These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between the parties.
29. Acceptance of Terms
By accessing or using LeadWhats, you acknowledge that you have read, understood, and agreed to these Terms of Service.